Crisis Assessment and Intervention
Crisis services are available to all ISU students, regardless of if you have been seen at SCS before or not. Crisis intervention is offered during our regular business hours: Monday-Friday 8:00am - 5:00pm. If you are in need of a crisis intervention, including assessment of your concerns and planning for immediate safety, please walk into Student Counseling Service during our business hours and inform the front desk that you'd like to be seen by one of the on-call counselors for a crisis. We will ask that you provide us with some information regarding your situation prior to be seen by one of the on-call counselors.
What to expect:
You can expect that we will meet with you as soon as we can to help ensure your safety, provide you with concrete steps to reduce your feelings of crisis, and discuss with you options for moving forward.
As with any concerns about safety, we will discuss with you the need to communicate to other medical providers, other Iowa State University staff, or important support people. As outlined in our Privacy Practices, we generally will not release information protected health information without your consent. The exceptions to this confidentiality and privacy practice arise when there are imminent concerns about your safety or the safety others including risk of death or suspected abuse. An additional exception to our ability to ensure confidentiality may include court-ordered subpoena. Prior to seeing a counselor, you will have the opportunity to review our Privacy Practices in full.
24 Hour/365 Days per Year Resources:
Should you find yourself in a crisis situation after hours or duing the weekend. We encourage you to use one of the resources available to you during those times including:
- Crisis Text Line text ISU to 741-741
- 24 hour text-based crisis assistance
- The National Suicide Prevention Lifeline 1-800-273-8255
- 24 hour telephone hotline and internet-based chat, information for self-help or helping a friend: coping skills, mental health education
- Iowa State University Police Department
- Ames Police Department
- Mary Greeley Medical Center, Emergency Department
- 24 hour emergency care